Navigation:  User's Functions > Raising Tickets and Checking Status of Tickets

This option allows you to raise new tickets and check the status of the raised ticket.

 

To raise a ticket

 

1.   Ensure you are on the homepage.

 

2.   Click the Ticket link. A new window is displayed.

 

3.   Select the type of topic from the Topico de Ajuda drop-down list.

 

4.   Enter the description of the ticket in the Mensagem field.

 

5.   Click .

 

6.   Click to clear all the values.

 

7.   Click to close the window. The new window is displayed.

 

 

Note:   You can click the Criar Novo Ticket to raise a new ticket. You can check the status of the raised ticket by entering the registered Email ID and Ticket Number, and clicking the Checar Status button.